Last updated: September 14, 2026
By accessing and using the Konfydence website and consumer services, you agree to these Terms of Service. Konfydence is operated by PlanetHike OÜ. If you do not agree, do not use the service.
Unless a separate written agreement applies, Konfydence grants you a limited, non-exclusive, revocable license to access and use consumer challenge content for personal and educational purposes. You may not sell, reproduce, modify, redistribute, mirror or commercially exploit the content without written permission.
CoMaSy pilots, organisational deployments and other business use are not licensed for enterprise use solely by these public consumer Terms. They require an agreed pilot scope, order form, statement of work or other written commercial agreement as applicable. Where a separate written agreement conflicts with these public Terms for that organisational use, the separate agreement controls.
CoMaSy metrics are training signals derived from simulated decisions. They are not guarantees of real-world security performance, professional assessments or proof of regulatory compliance by themselves.
Educational purpose: Konfydence challenges are designed to build scam and security-decision awareness. They do not guarantee protection from fraud, cyber incidents or financial loss.
Scores: Readiness Scores and other training signals are based on participant responses and are intended for educational feedback and programme review, subject to the limits described in the relevant methodology.
Consumer purchases are processed through Stripe. Challenge editions, Konfydence Lockscreens (Home/Teen) and Team access are annual subscriptions that auto-renew, cancellable at any time, effective at the end of the current term, from your account or by emailing support@konfydence.com. A gift purchase is a one-time payment that grants the recipient one year of access.
If you are a consumer resident in the European Union or the United Kingdom, you generally have the right to withdraw from this contract within 14 days without giving any reason, running from the day the contract is concluded.
To exercise the right of withdrawal, you must inform us (PlanetHike OÜ — see the Imprint for contact details; email support@konfydence.com) of your decision to withdraw from this contract by an unambiguous statement (e.g. a letter sent by post or an email). You may use the withdrawal template below, though it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal. If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested that performance begin during the withdrawal period, you may owe us a reasonable amount proportionate to what has already been provided by the time you informed us of your withdrawal — unless your right has already fully lapsed under section 5.2 below.
Konfydence access (Challenge editions, Lockscreens, Team seats) is unlocked in full immediately once payment is received — this is digital content not supplied on a tangible medium, or alternatively a service that is fully performed. Your right of withdrawal lapses early, once we have begun performance, if you have
We collect this consent during checkout via a separate checkbox whose wording contains both statements above; your confirmation is stored durably together with your order. Checkout cannot be completed without it. Where this consent was not obtained, or performance is not yet complete, the 14-day right described in section 5.1 continues to apply.
(Complete and return this form only if you wish to withdraw from the contract.)
To: PlanetHike OÜ, support@konfydence.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following product/service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Outside the statutory right described above, we review every refund request individually and in good faith — email support@konfydence.com. This does not affect any mandatory statutory warranty rights you may have (for example, where the service was defective).
This section mirrors the EU/UK model withdrawal notice and will be reviewed by counsel before broader marketing to EU/UK consumers. Nothing here limits any stronger consumer-protection right that applies under your local law.
The website and services are provided on an "as is" and "as available" basis to the extent permitted by applicable law. Konfydence does not guarantee that challenge content, scoring or service availability will be error-free or suitable for every use case.
To the extent permitted by applicable law, PlanetHike OÜ and Konfydence are not liable for indirect or consequential losses arising from use of the public consumer service. Any enterprise-specific liability terms are governed by the separate written agreement for that engagement.
You agree not to use the website or services to:
Unless otherwise stated, Konfydence content, designs, challenge materials, scoring concepts and software are owned by PlanetHike OÜ or its licensors and are protected by applicable intellectual-property laws.
The service may use third-party providers for hosting, communications, analytics, payments or other functions. Those providers may have their own terms and privacy policies. Enterprise-specific subprocessors should be confirmed for the relevant pilot or customer environment.
Use of the website is also governed by our Privacy Policy and Cookie Policy. CoMaSy enterprise review information is available at Security & Privacy.
We may update these public Terms and may suspend or terminate access where necessary to protect the service, enforce these Terms or comply with law. Material changes will be reflected on this page.
The governing law and jurisdiction applicable to a consumer transaction may depend on mandatory law and the relevant circumstances. Any enterprise agreement for CoMaSy should state its governing-law and jurisdiction provisions expressly.
Operator: PlanetHike OÜ
Email: support@konfydence.com
See the Imprint for registered company and contact information.