Privacy Policy

1. Introduction

Konfydence ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.konfydence.com and use our services.

2. Information We Collect

We may collect information about you in a variety of ways:

• Information you provide directly: Name, email address, organization name, seat count (when submitting contact forms)
• Challenge responses: Your answers to challenge questions and resulting Readiness Score (stored to provide results)
• Purchase information: Your email address and order information from Shopify
• Device and usage information: IP address, browser type, pages visited, time spent on pages
• Cookies and tracking: We use cookies and similar technologies to track your activity

3. How We Use Your Information

We use the information we collect for purposes including:

• Providing and improving our challenge games and services
• Processing your purchases through Shopify
• Sending you emails about your account or purchase
• Responding to your inquiries and customer service requests
• Analyzing usage patterns to improve the website
• Complying with legal obligations

4. Legal Basis (GDPR)

If you are located in the European Union, we process your information based on:

• Consent: You have given us explicit consent (via cookie banner)
• Contract: Processing is necessary to fulfill a contract with you (purchase)
• Legal Obligation: We need to comply with applicable laws
• Legitimate Interests: We have a legitimate interest in improving our services

5. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

• Challenge results: Kept until you delete your account or data
• Email contact: Retained for customer service purposes (12 months if no activity)
• Cookies: See our Cookie Policy for retention periods
• Purchase data: Retained for accounting/tax purposes (7 years)

6. Sharing Your Information

We do not sell your personal information. We may share information with:

• Shopify: For payment processing (subject to Shopify's privacy policy)
• Service providers: Companies that assist us in operating our website or conducting our business
• Legal requirements: When required by law or to protect our rights

7. Your Privacy Rights

If you are located in the EU (GDPR): You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (right to be forgotten)
• Restrict processing of your data
• Receive your data in a portable format
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact us at privacy@konfydence.com

8. Cookies

We use cookies to enhance your experience. See our Cookie Policy for detailed information about the cookies we use.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites. Please review their privacy policies before providing personal information.

10. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@konfydence.com
Address: Konfydence Inc., contact form at /contact